WARRANTY CLAIM

HOW TO MAKE AN OAKLEY WARRANTY CLAIM

For all prescription warranty claims contact the Authorized Oakley Dealer from which your purchase was made.

WARRANTY IMAGE CLAIM

HOW TO MAKE AN OAKLEY WARRANTY CLAIM

For all prescription lens warranty claims contact the Authorized Optical Oakley Dealer from which your purchase was made.

For all other consumer warranty claims all we require is some simple information from you. Download this form in the language you need:

Fill it in and email it to us along with the following:

  1. Dated & Itemized proof of purchase
  2. Confirms the date of purchase for warranty coverage
  3. Confirms you purchased from an Oakley Authorized Dealer
  4. Images or pictures of your product damage (click the file in your chosen language to see a guide to taking great product pictures)
  5. Helps us determine a product defect
  6. Helps us identify your specific product for repairs or replacement parts

CAN’T SEND IMAGES?

The Warranty Image process is not an option please contact customer service at 1-877-322-1065.

NEXT STEPS

Once we receive proof of purchase and product image(s) we will get back in touch as quickly as possible to confirm if your product breakage is covered under our warranty policy. If your glasses/goggles are not covered by our warranty policy we will provide you with other repair / replacement options.

Covered Under Warranty - We will supply either a new frame and / or lenses at no charge to you.

Not Covered Under Warranty – If for whatever reason your product is deemed not to be covered under our warranty policy we will discuss all available options with you under our subsidized after-sales program.

If you are unsure about any part of the above process please don’t hesitate to get in touch via infocanada@oakley.com or 1-877-322-1065 and we’ll be happy to help.

How to ship your Warranty Claim product to Oakley:

  1. Pack your product in a cardboard box and use a shipping service that offers both insurance and tracking to ensure a safe delivery of your product. Oakley is not responsible for packages lost in transit.
  2. Your name, return address and telephone number.
  3. The Oakley Return Authorization Number (RA) – provided by calling Oakley Customer Care.
  4. A copy of your dated receipt and/or additional information as requested by Oakley Customer Care.
  5. Reference your assigned Oakley Return Authorization Number (RA) on the outside of your package. Failure to do so may cause a delay in processing your claim or package being returned without repair.

For our Warranty Policy or general information on your product, please contact Oakley’s Customer Care. The representative will assist you in identifying your Oakley product and determine the best course of action for your warranty claim.

WARRANTY POLICY

Oakley Eyewear Limited Warranty

Oakley eyewear products are warranted for two years from the date of purchase against manufacturer’s defects. The warranty is valid only to the original purchaser with a proof of purchase from an Authorized Oakley Dealer that clearly shows the purchase date. Oakley does not warrant against any lens scratches. Alteration, misuse, abuse, or installation of non-Oakley lenses will void this warranty. The customer’s exclusive remedy for a breach of warranty will be the repair or replacement of the item as determined by Oakley. The warranty does not affect the legal rights of customers under applicable state or national laws governing the sale of consumer goods.

Scratched lenses are not covered under Oakley’s warranty policy. Replacement lenses can either be purchased through your local Authorized Oakley Dealer, Oakley.com, or by calling toll free 1-877-322-1065.

If your eyewear was purchased within the last three years and is now discontinued, you may be eligible for the Oakley Upgrade Program. Please call Oakley Customer Care at 1-877-322-1065.

Prescription Eyewear Warranty Policy

All Oakley eyewear is warranted against breakage due to material or workmanship defect for two years from the date of purchase with a valid receipt. Oakley’s warranty program does not cover scratched lenses. Additionally, any alterations of Oakley products (i.e. sunglasses fit with non-Oakley prescription lenses) will void warranty coverage. For all prescription warranty claims, please contact the Authorized Oakley Dealer from which your purchase was made.

Airwave Goggle Warranty Policy

This Oakley Airwave™ Goggle comes with a limited warranty for a period of two years from the date of purchase. This limited warranty is valid only to the original purchaser with a proof of purchase from an Authorized Oakley Dealer that clearly shows the purchase date. Software and non-Oakley branded items are not covered by this limited warranty. Please examine the limited warranty in its entirety as provided with the product or in the online Airwave Manual. Airwave International tech support phone numbers

  1. Japan - 012-009-146
  2. Canada - 1-877-322-1065
  3. UK (B2C) - 00800 6255 3985
  4. EU (B2B) - 00 800 62 55 39 38

Watch Warranty Policy

All authentic Oakley timepieces are warranted for two years from the date of purchase against manufacturer’s defects. Coverage is valid only with proof of purchase from an Authorized Oakley Timepiece Dealer. Normal wear and tear, damage due to misuse, alteration to the product, or negligence is not covered under Oakley’s Warranty Policies.

Apparel and Apparel Accessories Warranty Policy

All Oakley apparel, except Technical Outerwear, is warranted against defects in material or workmanship for 30 days from the date of purchase. All Oakley accessories and gloves are warranted against defects in material or workmanship for 90 days from the date of purchase. Please contact Oakley Service for a return authorization. Warranty is only valid with proof of purchase from an Authorized Oakley Dealer. The Oakley warranty program does not cover any defects due to accidents, improper fit, improper care, negligence, normal wear and tear, the natural breakdown of colors and materials over extended time and use, rips, tears, holes, burns, pilling, and shrinking. Alteration of Oakley products will void warranty.

Technical Outerwear Warranty Policy

Oakley Technical Outerwear is warranted against defects in material or workmanship for 1 year from the date of purchase. Please contact Oakley Service for a return authorization. Warranty is only valid with proof of purchase from an Authorized Oakley Dealer. The Oakley warranty program does not cover any defects due to accidents, improper fit, improper care, negligence, normal wear and tear, the natural breakdown of colors and materials over extended time and use, rips, tears, holes, burns, pilling, and shrinking. Alteration of Oakley products will void warranty..

Oakley Bag Warranty Policy

Oakley warrants Oakley bags against manufacturer defects in material and workmanship for 1 year from the date of purchase. This warranty applies only to the original purchaser and does not cover damage from normal wear and tear, accident, abuse, or the normal breakdown of colors and materials. Luggage damage incurred during airline handling is not covered by this warranty, and claims in such cases should be made directly with the airline. If all conditions of this warranty are satisfied, US consumers may send their product and a copy of their purchase receipt to Oakley at One Icon, Foothill Ranch, California 92610. Customers outside of the United States may contact their Authorized Oakley Dealer or call their local headquarters Service Center for assistance. Valid proof of purchase (clearly showing the purchase date and the name of the Authorized Oakley Dealer from which the item was purchased) must be presented with all claims for warranty service.

Footwear Warranty Policy

All Oakley footwear is warranted against defects in materials and workmanship for 90 days from the date of purchase. Manufacturer’s defects will be determined by Oakley, Inc. Valid claims will receive credit toward exchange of the Oakley footwear product. Improper fit is not valid criteria for warranty. Warranty valid only with proof of purchase from an Authorized Oakley Dealer. Misuse, abuse or alteration of product voids warranty.

This warranty does not apply to shoes used outside of the United States. The applicable warranty for such shoes is the warranty given for the shoes sold in the country of use.

One Year Limited Footwear Waterproof Warranty

Oakley warrants that certain shoes purchased will be waterproof in normal use for a predetermined amount of time from original date of purchase. Limited warranty is valid for a one year period dependent upon the product purchased. Warranty is valid provided that the shoes have received adequate maintenance, have suffered no cuts, abrasions or other damage and have not been subjected to abuse, mistreatment or excessive wear. If leakage develops within the applicable One Year Limited Warranty period, and is deemed to be a result of a defect in materials or workmanship, Oakley will replace the shoes with the same style or equivalent Oakley shoe. This warranty does not apply to shoes used outside of the United States. The applicable warranty for such shoes is the warranty given for the shoes sold in the country of use.

Two Year Limited Footwear Waterproof Warranty

Oakley warrants that certain shoes purchased will be waterproof in normal use for a predetermined amount of time from original date of purchase. Limited warranty is valid for a two year period dependent upon the product purchased. Warranty is valid provided that the shoes have received adequate maintenance, have suffered no cuts, abrasions or other damage and have not been subjected to abuse, mistreatment or excessive wear. If leakage develops within the applicable Two Year Limited Warranty period, and is deemed to be a result of a defect in materials or workmanship, Oakley will replace the shoes as follows:

  1. If shoes are returned during the first year of any warranty period, Oakley will replace the shoes with the same style or equivalent Oakley shoe.
  2. If shoes are returned during the second year of warranty period, the purchaser will be credited with 50% of the then current cost towards the purchase of the same style or an equivalent Oakley shoe.

This footwear warranty does not apply to shoes used outside of the United States. The applicable warranty for such shoes is the warranty given for the shoes sold in the country of use.

Oakley Footwear Warranty: What is not Covered

Even though the applicable warranty period may not have expired, certain conditions may invalidate Oakley warranty coverage. By way of example, but not all inclusive. Oakley will not issue replacement product or credit for returned shoes that have experienced:

Excessive wear

  1. Any type of abuse or mistreatments.
  2. Excessive damage/scuffing to upper caused by toe drag.
  3. Damage to upper leather caused by lack of proper maintenance.
  4. Damaged spike receptacles caused by using non-Oakley replacement spikes.