FREQUENTLY ASKED QUESTIONS
Oakley Polarized lenses are designed to be able to fit in frames that originally came with non-polarized lenses.
Yes, Oakley.com sells a variety of Accessory Lens Kits and Replacement Lens Kits.
Lens replacements are always sold in pairs, a left lens and a right lens, this is done to maintain the superior optics of Oakley lenses.
The frame only is not available for purchase. The lenses are made to be interchangeable with the original frame. If the frame has cracked or is broken due to what seems to be a defect, you can send it in, and once evaluated as a defect, we’ll replace the frame at no charge if covered under warranty, or for a nominal charge if outside the warranty coverage.
If your frame is still within the one-year warranty period, you have a valid receipt for it, and the product is deemed defective by a warranty technician, we can offer a part-for-part exchange (same color) through our warranty department.
It is only recommended to use an Oakley Micro Bag or Oakley Lens Cleaning Kit to clean Oakley lens, do not use any other solvents, chemicals or third party cleaning kits because they have not been tested on our lenses and can possibly damage them.
Determining if they are real or counterfeit can be difficult, so simply call Oakley Customer Care and send them a picture and they’ll tell you right away if your Oakley’s are the real thing, or visit one of our stores or your local Authorized Oakley Dealer for more information.
All prescription orders and prescription warranty claims need to be placed with an authorized Oakley Prescription Dealer. You can locate an Authorized Oakley prescription dealer in your area by using the store locater provided to you on Oakley.com.
Oakley is committed to delivering the highest level of performance in every model consistent with that model's intended use. Oakley adapted testing for optical and impact properties from standard methods found in industrial standards like ANSI Z87.1, EN 166, and AS/NZS 1337. For more information on Oakley impact performance and optical performance testing: http://www.oakley.com/technology.
Eyewear that fully conforms to the American National Standards Institute (ANSI) Z87.1 requirement where both the lens and frame are marked with “Z87” is approved by the Occupational Safety and Health Administration (OSHA) for use in environments where eye protection is required. Only Oakley eyewear identified as an industrial model and marked with “Z87” is intended for use in industrial applications.
Oakley offers a limited number of models that conform to the entire ANSI Z87.1 standard. These models display the “Z87” mark and are suitable for use in industrial applications where impact protection is required.
Located at the bottom right corner of every page on the Oakley.com website there is a link for our mailing list that you can sign up to begin receiving our catalogues.
OAKLEY CUSTOM FREQUENTLY ASKED QUESTIONS
It varies depending on the product you’ve ordered, but these are the average timeframes: • Sunglasses and Cases: 2-7 business days + shipping time • Goggles: 2-7 business days + shipping time • Watches: 2-7 business days + shipping time • Bags & Packs: 4-5 weeks
Yes. Although the time it takes Oakley to build your product is not subject to change, you can adjust the arrival date by choosing a faster shipping method at checkout. Oakley is proud to offer a variety of shipping options and speeds: • Standard Shipping (USPS SmartMail/DHL): 5-14 business days • Ground Shipping: 1-8 business days • Second Day Shipping: 2 business days • Next Day Shipping: 1 business day
No, we will ship your non-custom item as soon as it is available.
No. Our build process begins almost immediately after your order has been placed so it is not possible to change or cancel your order.
No. Because all Oakley Custom products are assembled to your exact specifications, we are unable to accept returns or exchanges.
We attempt to represent colors as accurately as possible, but due to different lighting conditions and computer screen settings some variations may occur.
There are two reasons why your desired etching can be rejected: • Violation of copyrights • Violations of standard decency boundaries If you feel that your etching selection is being filtered improperly or by mistake, please contact our Customer Care team at (800) 403-7449.
Yes. To do so, please call (800) 403-7449 to work with one of our specialists to get your logo etched on your Oakley Custom product(s). There are setup fees associated with etching a custom logo, so this is better suited to larger orders.
Yes. We always evaluate new releases to see if they will make good additions to the Oakley Custom lineup. Please check back regularly to view our latest additions.
Yes. We are always looking to enhance our product offering with additional color options. Please check back regularly to view our latest offering.